Client Testimonials These are just a few of the testimonials we received from our customers. If you have a comment, please email us. We want to hear from you. Just wanted to drop a note to tell you how fabulous the weekend staff at FGMN is. I dropped Murphy off for daycare on Saturday morning and shortly thereafter I got a call from Brandy telling me that they had taken Murph out and noticed a little blood in her urine. I asked her a million questions trying to anticipate what the vet would ask, and she even offered to go take photos of the urine so I could show the vet. (We didn't end up doing that). Totally above and beyond in my book. I brought Murph to the vet and, as I expected, she had a UTI - and a pretty bad one according to the vet. The vet was extremely complimentary of FGMN and was very impressed that someone noticed the blood because it was such a small amount. If it wasn't for the weekend staff, we may still not have known to bring Murph to the vet because she goes to the bathroom on mulch and we wouldn't have noticed anything out of the ordinary. Anyways, just wanted to say thanks for all you and your staff do to keep our dogs happy and healthy. I know Murphy is in excellent hands whenever I drop her off and appreciate all the attention to detail. Thanks! Katie H. Arlington, VA I started using Fur-Get Me Not in October 2012. I used the unlimited daycare services, so that Roo was able to play all day while I was at school. I was amazed by everything about Fur-Get Me Not. I had experiences at other places where Roo came home with scratches because the dogs were playing too rough, but in all of my time spent at Fur-Get Me Not Roo has always come home so happy, tired and healthy. When I arrived, I was always told silly stories about Roo, which showed me how much everyone cared for her. In January Roo got sick, so I needed to start keeping her at home. Because I was so pleased with FGMN's daycare services, I wanted nothing more than to use them for dog walking services as well. I was worried about leaving Roo at home for such a long day, when she was so used to being at daycare all day. However, FGMN put my mind at ease and found me the best dog walker ever! Missy G. Arlington, VA We just recently used Fur Get Me Not's overnight pet sitting service for the first time and we were extremely pleased! The office staff was very organized and had great customer service. Our pet sitter, Jordan Frye, was very pleasant and professional and was very responsive to any questions we had. She stayed in contact with us everyday by sending texts, emails and pictures letting us know that our little ones were being well taken care of. As very anxious parents, it really put our mind at ease knowing that our pets were in such good hands in our absence. After getting back home, I enjoyed reading through the detailed daily journals she left for us. She really took the time to get to know our pets personalities and included stories of the funny things they did while we were away. We couldn't be more happy with the care our pets received and it was nice to see that our pets seemed not to notice that we were even gone because they were getting the same TLC that they always do. Thank you so much to Jordan Frye and everyone at Fur Get Me Not for taking such great care of our little ones! We'll definitley be using your services again! Joel, Angela, Buddy, Kitters and Snickers M. Alexandria, VA I wanted to send a note letting you all know how great Dave and Jackie were leading the Levels 1 Training class on Wednesday. This week was our dog's first time in class and they did an absolutely fantastic job at helping him get comfortable with his new surroundings. I arrived early to talk to them about our dog's fear of random loud noises and throughout the class they remembered and would take the time to help us. During one of the sessions a toy fell and made a loud noise when they were giving instructions on a new command and they stopped and told us to give our dog a treat before he was able to have a poor reaction. We were very impressed that they remembered what we had talked about, especially while they were leading the class. We just wanted to send a note thanking them and recognizing how much we appreciate the extra time and effort and for them taking the time to listen to our specific concerns. We are thoroughly enjoying the Levels Training and are very excited to see the progression over the next few months :) Thank you again! Jenni R and Bobby B. Arlington, VA Chloe is an almost two year old Havanese who came to us as a puppy. She has never met anyone she doesn't totally love, and her favorite way to greet people is by giving kisses (and getting a good belly rub in exchange!) She adores playing with other dogs, especially ones her size, and is a bit of a flirt with the boys. Chloe is very smart and likes to be in charge, but can be bribed with chicken or a good bully stick to do a variety of tricks. We started using the day care services at Fur-Get Me Not last year so that Chloe could socialize with other dogs. At first, she was shy and somewhat unsure of how to play within a group of dogs, but she soon overcame that and now she can't get in the door fast enough to see her pals and spend a few hours running, wrestling and playing ball. We recently signed up for some training, so Chloe's education is continuing thanks to Fur-Get Me Not. Tim K. McLean, VA As my husband and I walked our dog around Old Town this morning, I was inspired to write and say thank you for the dog training we received at Furget Me Not. It goes with out saying that your Levels program are excellent and gave us a solid training base. Today, I want to say KUDOS for the City Walks class that we took back in October that was taught by Dave. I feel that the Levels program is the "classroom" part and the City Walks are the "laboratory". Emma behaved so well in Old Town today, walking calmly by my side with a loose leash, not bothered by noise and distractions. I give a great deal of credit for this to the City Walks training we did. Thanks again, Jennifer N.
Alexandria, VA The FGMN team members who have looked after our zoo have been absolutely spectacular. During our first home visit, we had the pleasure of meeting Jen Weesen, who has provided steadfast, thorough, attentive, and consistent care throughout the past several months. We simply can’t provide enough examples to underscore how amazing she is, though here are two highlights:
Administratively, we have been continuously impressed with FGMN’s attention to detail, responsiveness, organization, and service-minded attitude. From billing to specifics on food and medicines, the FGMN staff hasn’t missed a single detail. As a final and solemn tribute, I wanted to laud the entire FGMN team, and particularly that of Jen, in caring for our aging cat, Columbus. Unfortunately, Columbus was struggling with a cancer-like growth in his mouth, which was progressively impacting his ability to eat and clean himself. Although we deeply regretted leaving him when on travel, we were relieved to know that he would be under Jen’s warm, complete, and thoughtful care. Although Columbus passed away last month, we know that he had wonderful care on the occasions when we were away. We highly recommend FGMN for its stellar team, attention to detail, and focus on the customer and the animals. Wendin S. Arlington, VA To everyone at Fur-Get Me Not, Thank you so very much for your sympathies on the passing of Masi and for the unexpected and generous donation to the Lost Dog & Cat Rescue Foundation on Masi's behalf. I am so grateful for everyone who took Masi for his midday walks; he looked forward to them every day I went to work. I am so happy that Masi touched so many people, and I am comforted knowing that everyone will carry with them so many happy memories of Masi. I will be adopting two rescue greyhounds int he future, and I look forward to having the folks at Fur-Get Me Not take them on midday walks. Tim P. Washington DC I started using Fur-Get Me Not when Nemo was 6 months old. Tammy & Steve had just four other clients and Hunter. I have been a fan from the beginning. I have seen firsthand the blood, sweat, tears and love they've put in to make Fur-Get Me Not the incredible business that it is today. In the beginning I used the daycare, pet taxi service, in-home pet sitting and the self bath. We could not be happier to be a part of Fur-Get Me Not. It's always a pleasure to drop the boys off, see the welcoming staff and watch the wonderful interaction they have with Nemo and Kiki. I'm delighted and grateful for the services and professionalism. I happily recommend them whenever I have the opportunity! George R. Alexandria VA I'm sure you're already of aware of this, but Lindsey is really top notch. I've been using your services since I moved to DC two and a half years ago and have always had good experiences - but Lindsey is so great. She's proactive, so considerate and conscientious. Given that my pet is 18 and sometimes a little fragile, I really feel confident knowing that she's watching over her while we're away. Having people like Lindsey on your staff is the difference between an average company and a company that people talk about and recommend to their friends. Happy holidays and thanks for the great service! Lisa F. Washington DC Thank you for all the tools that you have given us [in Reactive Dog Class] and the time you spent with us during class. We will continue to work with Jackson using those tools to improve his social skills. I've also improved with him during our walks!! You guys did a great job!!! Thank you! Kori T. Arlington, VA Toaster has responded beautifully to Name Game, Touch and Sit, but we are most encouraged by how well Find It and Look are working when walking on leash. We have had multiple opportunities to incorporate these lessons. As soon as she hears the clicker for Look, she immediately turns to get her treat. Find It has been equally effective. Additionally, we had an unexpected house guest this past weekend, and by using the tools we worked on for your visit, Toaster was able to accept another person in the house, without becoming frantic or overly upset. Finally, this past Sunday, we were able to take her with us for a day's outing. She had a few moments, but overall, she behaved wonderfully. We still have some work to do with loose leash walking and the two step game, but she is doing so much better with the pulling and heeling. We are very grateful for the training you [Roz] provided. I am confident we, and Toaster, will continue to progress. I suspect we will be participating in Levels training after the holidays. Thanks, again! Cheryl B. Springfield, VA I also wanted to take a second to thank you, and your staff, for how well you have taken care of Maybelle in both day care and boarding. Even just going once a week, we can see she is benefiting from it. She goes in happy and excited and comes home at night tired! Additionally, her boarding experience this past weekend was superb. The staff did a great job of keeping in touch with us (we loved getting the email update!) and we can tell that they looked out for her and gave her extra attention when she was a little anxious. We have boarded her at other facilities before, but she has come back anxious, hyper, and generally unhappy. When we picked her up on Sunday, she was happy to see us but quickly calmed down and was then tired the rest of the day from all of the playing. I've never seen her come back that happy from being boarded. We love getting the detailed notes from both daycare and boarding and really feel that the staff is looking out for our dog's best interest and happiness. Thank you also for clearing up the miscommunication on the nail clipping. She still smells great from the spa package! Kate F. Arlington, VA I am writing to express our enormous thanks to Jen Weesen, who, as you know, cared for Columbus and our two other cats this past week. Although we of course know we can rely on an excellent team at Fur-Get Me Not, I wanted to underscore particular thanks to Jen, who adeptly handled the difficulties of the storm, Columbus's health, hiding cats, and much more...she is truly fantastic, enabling us to focus on our work overseas - knowing the zoo was in good hands. Our thanks again to you all. Wendin S. Arlington, VA Thank you for all the tools that you have given us and the time you spent with us during class. We will continue to work with Jackson using those tools to improve his social skills. I've also improved with him during our walks!! You guys did a great job!!! Thank you! Kori T. Arlington, VA (Reactive Dog Class Student) I've been using Fur-Get Me Not's services for many years, originally for pet-sitting my two cats. Once I got Izzie, I started using the daycare services and the Levels Training. Izzie loved going to daycare most days of the week, but now that she's a little older, she prefers to stay home with an occasional visit to daycare. During the week Ali from Fur-Get Me Not takes Izzie for her mid-day walks, puts up with Izzie's playful antics, and always keeps me well-informed. From the time Izzie was a puppy, I've felt very secure knowing that Izzie was being taken care of by the Fur-Get Me Not staff. Everyone is so friendly, and you can tell that they really care about the dogs. I also enjoy reading the daycare report cards (even if Izzie does spend the day sleeping these days), and the dog walk reports from Ali. I enjoy seeing the staff at Community Events, and as I say on the survey every year, Fur-Get Me Not really does have the best people! Vicki L. Alexandria, VA I'm a first time Fur-Get Me Not customer with the Levels program. We recently moved to the area with our 3 1/2 year old JRT-Chiuahua mix, Shakespeare. Shakespeare was bit by a large dog shortly after moving here and started exhibiting heightened signs of anxiety and also growling when other dogs came too close. I was very afraid he would get bit again or worse as his growling would provoke other dogs - especially in close quarters like our buildings elevator, etc. Vivian suggested I try the Levels program and start working on strengthening trust and bonding with Shakespeare and also building confidence. It would also give him a positive experience (practicing drills and getting treats and praise!) while being in a room full of other dogs. After two months of attending Levels, the Tricks and Game Night workshops, and reinforcing skills at home, Shakespeare has really made huge strides in his confidence again both in general and around other dogs. He is a perfect gent in the elevator again even with other dogs in there- he quietly sits on command next to me and waits for our floor. In fact, he's gotten TONS of compliments for being the most polite dog in the whole building because of his elevator manners. The class and instructors really helped me to learn to pick up on Shakespeare's stress cues so I can better determine when he's feeling very uncomfortable around another dog and can direct him away to get more space or remove him from the situation before it escalates to a growl. Jackie was such a big help and she really got to know Shakespeare in a short period of time and give me personal tips on confidence building and calming techniques! Being pregnant with my first child, I had felt pretty vulnerable and physically helpless in the first dog fight- like I couldn't protect my dog. Now nine months pregnant and bigger than ever, I feel completely confident I can prevent a dog fight from even occurring based on continually working with Shakespeare, watching out for his stress cues and being able to pretty accurately predict his reaction to other dogs based on certain behaviors. We've been slowly and successfully reintroducing Shakespeare back to socializing with other dogs in monitored environments- at friends' houses and just recently at the dog park. With a slow, on-leash introduction, no more than one dog at a time, lots of space for Shakespeare to be comfortable and his favorite ball, he is ready to play and be relaxed again with other dogs just like before. It will remain be a work in progress but the knowledge and skills I learned at Fur-Get Me Not not only helped my dog become more confident and less of a safety risk, but also helped erase my anxiety about dealing with a stressed out dog and a new baby. We're ready to be a happy family! Thank you so much. It's been such an enjoyable and valuable experience. We'll definitely be back for workshops and doggie day camp. I've already recommended Fur-Get Me Not to several people. Monica D. Alexandria, VA I could not have helped Halo find a peace and happiness without the Fur-Get Me Not team. I do recall the trainers staying almost an hour with my after class when Halo was too scared to get into the car, talking to me on the phone when she was so mouthy I thought I couldn't keep her, and helping me break through her tantrums so she could relax and enjoy down-time. She is an AMAZING dog, but she wouldn't be without the contributions of so many devoted people! Thank you. Amy M. Arlington, VA I wanted to thank you again for our training session this summer. I took your suggestion and have been using a [Freedom no-pull] harness on Bella. It has worked out great - leash pulling is all gone and she seems much happier on her walks now. Wayne D. Arlington, VA We just started using Fur-Get Me Not doggie daycare services and attending training classes at the beginning of July. Bodie's first time boarding was last week and he didn't want to go home when we came to pick him up. He was able to get acclimated with boarding very quickly and is currently thriving in the Fur-Get Me Not environment. We now feel comfortable enough that we can take a vacation and maybe even fly somewhere knowing that Bodie is in good hands. Having a dog is tremendously easier with the services we are using. He uses much of his puppy energy at daycare so he's more relaxed when he comes home which makes is easier for us to get things done. It also helps with the training we do at Fur-Get Me Not and practice at home. He is so much fun and so well behaved for only being five months old. We often hear comments from people that he is very well trained for being such a young puppy. We are very proud when we get such great positive feedback! Tacy S. Arlington, VA I want to thank you and your staff for the wonderful experience we had with the Puppy Socials. I truly appreciate you allowing us to attend for an extra month due to the Tween Social being cancelled. The training staff was great, in particular Jackie. She is phenomenal. Jackie has a true sense of which dogs should play together and what environment they should be in and she is always accessible. She also has a tremendous amount of patience (especially with hyper Sami!). We are going to miss the socials, but I have left with a better behaved and socialized puppy. Kudos to all the trainers you have on your staff! Adele S. Arlington, VA I’m one of your new customers along with my miniature gold retriever puppy, Emily. No doubt she would love your Hunter! I just read your newsletter and am one of those who filled out your survey a few days ago and wanted to thank you for the opportunity. It takes a special kind of person and business philosophy to be willing to open yourself and company to such detailed feedback. You seem to interpret the results with such a productive, positive attitude even when suggestions are offered. Even though we are just at the start of our relationship, I have been so impressed by everyone and everything at Fur-Get Me Not. We have been attending puppy socials occasionally (including during the power outage last Saturday), will attend our first workshop tomorrow, and Emily’s first day care experience will be Sunday (I thought she might enjoy Bubble Day!), then we start Level 1 on August 5. Of course, you realize what an important resource you offer and how intimately you become involved in each dog’s and family’s life. But, I wanted to take a moment to let you know that after having looked at, talked about, and researched other places, yours is a special place and your customer really do appreciate you! Sandie D. Arlington, VA Fur-Get Me Not's services are invaluable to us! It's a treat for us to get to send June to daycare and take her to Levels training every week. Earlier this Spring, as June turned 2, she started developing some confidence, play-style and noise-sensitivity related issues. We dove head-first with June into Levels and play classes and the improvements we have seen with June have been incredible. June is growing into the wonderful, well-behaved and confident dog we always knew she could be - we are so thankful for the Fur-Get Me-Not staff coaching and dedication to us and June! It's hard for us to imagine not taking June to Fur-Get Me Not on a regular basis. Meredith P. Arlington, VA Want to say a big thank you to the Fur-Get Me Not team for helping us out in our time of need these two weeks. Koa used to come to Fur-Get Me Not. But she is such an introvert and that my job allows me enough flexibility that she has not been to Fur-Get Me Not for a few years now. We are in the middle of a move from Arlington to Dallas and our old VA home is under renovation. Complete mess. So we contacted Fur-Get Me Not and told the staff of our need and we were immediately assured of assistance. It has been a great relief to us to know Koa is in trusted hands. Thank you. Thank you. Thank you. Dr. Anny W. Arlington, VA Anonymous customer comments from our 2012 Customer Satisfaction Survey: Our sitter, Heather, did a wonderful job introducing herself to our dog and really took the time to listen to us and learn about his habits. We know it takes a real commitment to pets and providing great customer service to be a good pet sitter. We just want you to know that we really appreciate her and hope that our dog will enjoy Fur-Get Me Not for a long time in the future. The pet eval I had with another company was somewhat unprofessional and too casual. My meeting with Abby Simpson, my current dogwalker with Fur-Get Me Not, was a great contrast - she was attentive, professional, and I could see she was responsible and trustworthy. So, I called the other company and cancelled my service with them. Nicole Caldwell was absolutely wonderful. We felt confident after our consultation meeting that our cats would be well taken care of. When we returned from our trip our cats were content and happy (which has never been the case when we leave them in the care of pet sitters or friends). We are very happy with the service we have received and will recommend Fur-Get Me Not to our friends. We will also request Nicole as our pet sitter whenever we need to be out of town. Fur-Get Me Not's services have had an invaluable impact on our lives. Fur-Get Me Not makes it possible for me to give Murphy the type of puppy-life she deserves. I know when she is at daycare or boarding she is in extremely safe hands and is having a blast. Since we live in a small apartment, daycare gives her the opportunity to run around and play for hours in a big open space with other dogs. She loves all of the daycare attendants and has even made some good dog friends. The training program has also had a big impact on our lives. Before attending levels training and day training, Murphy was very hard to handle - particularly on walks. She is now a pleasure to bring on walks and is making noticeable progress in other areas. She is still a ball of impulsive energy and has a long way to go, but I am confident that we will get there with the help of Fur-Get Me Not's trainers. As a first time dog owner, Fur-Get Me Not is like a puppy lifeline that is always there for us with the right answer or solution. I can't imagine raising Murphy without Fur-Get Me Not's services and highly recommend Fur-Get Me Not to every dog owner. Katie H. Arlington, VA Parker and I attended the jumping workshop last week. I learned a few great things there and I just wanted to let you know that Parker greeted my uncle in my house and two boys on the trail today and didn't jump at all! Great progress! I know we still have a lot of work to do, but I was very excited to share this news with you. Thanks! Stephanie W. Arlington, VA Tammy and Hunter, On behalf of the level-2 English language learners, teachers and staff at Wakefield High School, we wish to express our heartfelt thanks for your wonderful presentation today. The students loved it and learned a lot, based on their questionnaire responses. Even students who expressed fear and dislike of dogs were captivated by Hunter's charms and Tammy's informative talk and interaction with Hunter. Again, thank you so much! Maureen S. Wakefield High School English Langugage Teacher We started using Fur-Get Me Not as soon as we adopted the Walter and Arthur. We get a walker about 4 times per week and then also use your boarding services when we go somewhere we can't drive and take the boys to. How has Fur-Get Me Not services impacted your lives? Your services have been very helpful - at first it was definitely necessary for them to have their midday outing. Now the boys are old enough now to get through the day but we’ve kept the walks because we like the boys to have the company and stretch their legs during the day. Plus, we like that they get to play all day during boarding, so it helps us to travel more comfortably knowing that they are well taken care of. Well, that, and we love how responsive you are when we call to check in on them! Dan B. Arlington, VA Melissa Rae is a wonderful dog walker, we appreciate the notes and the special care she gives to Reagan and Oliver every day. Several years ago we had a very bad experience with our dog walker and we were hesitant to get a new one. But since having Melissa, I have found new faith in the program and I know the pooches really appreciate her! I would definitely recommend her to any of my dog loving friends. I hope she wins, she really deserves it! Thank you, Tracy E. Arlington, VA I would like to say that I am very fortunate to have Scott Colson as our walker! He’s taken care of two of my German Shepherds, and they love Scott. He’s reliable, dependable and outstanding with my GSD’s. Thank you Scott! Sharon S. Alexandria, VA Thank you ALL so much for the wonderful training experience I had with Grrace! I am positive that it was just hte right thing she (and I) needed for her to be successful in the CGC Test. She's a great little girtl, but still full of beans! I am looking forward to bringing her to Therapy Dog classes. I would be remiss if I also didn't mention how much Dessa has benefitted from her Confidence Building class. Believe me - I will take all of the small successes I can get with her! She now willfully jumps out fo the car when we get to our destination - whew! M. Stott, Falls Church, VA We've been using just about every service you offer (Levels Training, Daycare, Pet Taxi and Dog Walking!), 5 days a week, since Lucy entered our lives. Our work hours can be a little crazy, which is why Fur-Get Me Not is such a God-send! We started with the levels training which, for anyone who has ever had a Dalmatian knows, is a lifesaver. The obedience training keeps us all sane and happy. We also use regular dog walks and a few days a week of day care and all of it has been fantastic. We can't say enough about Katie our dog walker, who loves and treats Lucy like she's her own. And the entire Fur-Get Me Not staff is always so flexible and accommodating to any last minute changes - and always friendly along the way. Not sure where we'd be without all of you! R. McGillan, Arlington, VA From their first winter with us, Fur-Get Me Not has provided a mid-day walk. Mary teaches school, allowing her to provide plenty of activity during her summer breaks. But during the school year, Fur-Get Me Not has helped ensure Lily and Buster get plenty of exercise and attention even with both of us working. We have met many great walkers, starting with Tammy herself 10 years ago, and every one of them was fantastic with our dogs! L. Scott, Arlington, VA I would just like to let you know that I had a wonderful pet sitter, Jen Wessen. I have had other sitters in the past, which worked out fine, but, Jen was really over the top great. My dog gets a little neurotic when I leave town, and usually gives my sitters a bit of a hard time. Jen seemed to know exactly what to do with Guinness, and, he seemed to thrive and enjoy his 8 day visits from Jen. She was nice enough to send me emails to let me know how things were going. It made my trip much more enjoyable knowing that all was well at my house. K. Berry, Alexandria, VA We love the training program at Fur-Get-Me Not and YOU [Roz] are a big reason we love it so much. We have come to value your teaching style, your sense for what we should do differently with Kai during a session to help her succeed, your advice, and your personal touch. M. Johnson, Washington, DC I arrived in Arlington, VA in December 2010 after a long drive from my hometown of Atlanta, GA. I did not know much about the area and asked the manager of my apartment building for recommendations for a dog walker. They highly recommended Fur-Get Me Not. I did my own research as well, and saw that Fur-Get Me Not was one of the most well-recommended pet care companies in the DC area. So, I signed up, and Katie and Sabrina began providing regular mid-day walks and also eventing pet sits for Layla May when I had to work late. Then, when I moved into the District, Sabrina helped transition Layla May and Binx into their new surroundings until Andrea took over the regular walks. I always look forward to coming home and reading the notes from the day about Layla May's adventures on her dog walks, and how Binx likes to help write the notes (i.e. get in the way of writing)! Fur-Get Me Not has been a definite life saver for me. My schedule can be somewhat unpredictable, and Fur-Get Me Not has always been able to provide that extra evening walk when I have to work late, or a last minute pet sit when I have to leave town on short notice. Whenever I come home from work or a trip, Layla May and Binx are happy to see me, but not desperate - I can tell they have been played with and well cared for by the Fur-Get Me Not staff. That is such a relief for me to know I can trust that my "fur babies" will be taken care of when I am away! It is truly an invaluable service. M. Wimberly, Washington, DC Good morning! I am writing to express my sincere gratitude for all of the hard work you did with Murphy during day training. As you know, I enrolled Murphy in the day training program in anticipation of Thanksgiving. Since Murphy is a puppy, I was very nervous that she would jump all over our guests and mouth them. You listened to my concerns and did a wonderful job of training both me and Murphy on how to improve her behavior. Murphy’s behavior during Thanksgiving was a true testament to the success of the day training program. She was extremely well behaved throughout the entire day and only jumped on two out of nineteen guests (pretty great for a gregarious golden retriever puppy). Also, she immediately corrected her behavior when I called her name on those two occasions. In addition, she did not mouth anyone the entire day and ended up lying quietly by my side during dessert. I could not have asked for better results! In addition to the jumping and mouthing, you also worked a lot on Murphy’s leash skills and on “drop it” and “leave it.” She has improved dramatically with her leash walking and has significantly reduced her pulling. I now enjoy our walks together instead of being stressed out during them. Also, she listens better when I ask her to “leave” things on our walks. She now sniffs things and then turns to me for an award for not taking them. Although she still steals socks and other items when we are not looking, she is much better about dropping them when we ask her to and we don’t have to pry her mouth open to retrieve them. Overall, the day training program exceeded all of my expectations and I keep trying to think of other behaviors that I want corrected so Murphy can go through the program again! The daycare setting was invaluable to Murphy’s training because it gave her the opportunity to work on jumping exercises in real-life situations with other clients and with the daycare attendants. It also allowed her to practice her training in a very comfortable environment with her four-legged friends. Murphy definitely learned a lot more in a one-on-one format working directly with a trainer instead of working with me through a trainer. In addition to your sessions with Murphy, I really enjoyed the transition meetings where you showed me what you were working on with Murphy and taught me how to continue/enforce the training at home. During those sessions, it was abundantly clear that Murphy enjoyed her training sessions with you and that you are now her new best friend! As you can see, I cannot say enough good things about the day training program. Thank you, again, for everything and please feel free to use me as a reference for your day training program! Best regards, Katie Katie H, Arlington, VA I want to thank you [Roz] for your great direction yesterday when we went outside. What a difference your instruction has made! I have been using your strategies and Cody is peaceful and calm and so am I. We actually walked with a loose lead this afternoon on two legs of a city block. We met a dog sitting on the sidewalk in front of his home, a school bus, several walkers, a bicyclist, and a leaf blower person. Cody was completely calm and uninterested in them. WOW! This method is amazing! I cannot thank you enough for your wisdom. D. Freeland, Alexandria, VA I wanted to drop you a note to tell you how great our dog walker, Dave Hurley, has been. He is terrific with Barney and Maggie. He stayed with them this past weekend while we were traveling in Philadelphia, sent us the nicest text message to let us know all was well! Knowing they were in good hands meant so much to us and made travel that much less stressful. The dogs appear to adore him and he leaves us the nicest notes. Thank you again for always providing such top-notch service! J. Norris, McLean, VA Fur-Get Me Not has done a superb job of helping us train Wally. We could not have expected that he would have progressed like he did. He is so well behaved and he learned so much from all of his level training that I cannot thank your training team enough. I would especially like to thank Sarah. She really went out of her way to help Wally with some of his harder skills like doing down on a verbal command. Were it not for her I would have likely given up. Her enthusiasm when Wally would show her his newly learned skill was seconded to only mine. It was nice to see someone else as happy as I was that Wally can high five! P. Carleton, Arlington, VA I am very happy with my experience with Fur-Get Me Not so far! Murphy attends half-day daycare twice a week and also attends the Levels training classes. To date your company has been extremely professional and provides great customer service. The girls at the front desk are incredibly nice and very personable every time I go into the facility. I am very confident when I drop Murphy off that she is going to have fun playing in a safe, supervised environment. K. Hinton, Arlington, VA City walks was a great class for our dog Toby. Toby is a little nervous around new situations so we wanted to take his training out of the classroom and into the real world. City Walks was the perfect opportunity! It gave us the chance to see a variety of real life settings and create solutions on how to deal with them. This took our "target" and "watch me" training out of the classroom and into everyday settings. Toby now joins us when we are going out for an evening, and he has become very confident in walking though large crowds or when a sudden noise or movement startles him. Mostly because we now have the right tools to help him be successful! City Walks is the best class to take your basic obedience to real life situations! S. Jernigan, Springfield, VA I've been a Fur-Get Me Not client since its inception. I work a lot of hours and Fur-Get Me Not is indispensible to me and keeping my "kids" exercised and happy. At first, I took my Chihuahua boys to the Saturday socials. We also scheduled walks to get the boys out in the midday sunshine a few days a week. My guys are not the most accepting of strangers, but their walkers through the years have been very patient with them. Elsa, who has a lot of energy, attends daycare for half a day a few days a week, and loves her rides home with Scott for her midday strolls with the boys. When I tell her she's going to daycare the night before, I swear she smiles, and in the morning she is waiting by the door. She's always hopeful that "today is the day" for daycare. Elsa has also boarded with Fur-Get Me Not which makes for a tired, happy dog upon my return home. While she's at boarding, the boys stay at home with the pet sitter. They are not an easy task since both are on several meds. I'm always confident, though, that they will be well taken care of. We've also taken advantage of Fur-Get Me Not's professional trainer, Vivian, to work with Elsa. Her improvements have been amazing, as long as mom follows through! Fur-Get Me Not has also gone above and beyond for us. It was not the best timing when I adopted Elsa since I had a family vacation scheduled shortly afterwards. Because she had been in shelter so recently, I was concerned about boarding her. On rather short notice, Scott was willing to spend time away from his family and spend nights with my gang so Elsa could continue to adjust to her new home. A few days ago I had to leave for Florida due to my father's unexpected death. Fur-Get Me Not and Scott stepped right in to take care of everyone in our emergency needs. I continue to foster, which sometimes makes for a crazy household. But through it all, Fur-Get Me Not has been extremely flexible and always welcomes whoever greets them at the door. Thanks for your continued excellent service, Fur-Get Me Not! S. Bradford, Arlington, VA Milo's Tibetan hyperalertness tends to make him a bit distracted in a group setting and we're considering one-on-one training now that the training objectives have become more advanced. Until we sort that out, just want to say that I am a big fan of the way Fur-Get Me Not structures training and of the trainers' skills. You have a great team and have been a wonderful resource. Thanks for everything! M. El-Sabaawi, Alexandria, VA We have been using Fur-Get Me Not’s outstanding services since moving to Alexandria in 2004. Initially, we used pet sitting for the cats and bird. Four years ago, I transitioned from self-employed to more than full-time and we started mid-day walks for Mancha. Our “walkers” have been terrific and have adjusted to Mancha as she has slowed and become a little bit cranky as she has aged. I don’t know what we would do without our current walker Christine-Mancha thinks she rocks...with Mancha getting older and the rest of our menagerie needing TLC when we travel, Fur-Get Me Not’s services have eased our minds....kind of like leaving the kids with family. No worries and great communication. Thanks to everyone at Fur-Get Me Not for the outstanding work you do and for the caring way in which you do it every day. D. Fowler, Alexandria, VA Hanna was extremely tentative and fearful of other people, dogs and some things we took for granted with our former dog, such as knowing how to play and wanting to play. Often her fear of people was manifested in barking and growling as people would approach her -- so we seemed to be on a downward spiral. My hope was that the confidence building class would help make her less fearful and not react negatively when people approached us. Our experience with the class was great -- and it not only built Hanna's confidence, but mine as well. Because it was a small class, both Hanna and I got lots of "hands-on" attention and training. The trainers worked with us on specific issues and situations that seemed to be most troublesome for Hanna - such as people walking up to Hanna and looking down at her. They also worked with her to learn to be more relaxed and to enjoy exploring new toys. One technique that we learned -- asking strangers to put out their hand and having Hanna do a quick touch - has worked wonders in calming her when she is meeting new people. And now instead viewing other dogs as a threat, she wants to play with every dog she meets. Everyone who has been around her -- neighbors, clerks at our nearby pet store -- have remarked on the transformation! While we still have work to do, both of us have made tremendous progress. C. Benson, Alexandria, VA I just wanted to let you know how impressed I am with the daycare at FGMN. My dog, Gibbs, has only attended a few weeks now, but its been a great experience. Everyone is always SO nice and they seem to genuinely like the dogs and care for them, which is not always the impression at other places. FGMN is the 4th place I have taken my dog for boarding, and is both of our favorites. He is excited to go in the morning and happy and exhausted when I pick him up in the evenings. The purpose for me taking him 2 days a week is to help with his separation anxiety and to make him more amenable to staying in the crate at home two days a week. It was getting to the point where I wasn't sure I could keep him (he had destroyed my house numerous times, hard to imagine with his tiny 14# frame)....so you guys have saved us! M. Hixon, Arlington, VA Using FGMN really gives us great piece of mind when we can’t be home to be with Momo. It’s wonderful to know that Momo is in such great hands and that she is getting the best care. We are especially thankful to Seth Campbell and Sarah Spalding who treat Momo as if she were their dog. A thank you as well to the FGMN office, who is always quick to answer our calls and emails and we couldn’t be happier with the services they provide. J. Gendelman, Washington DC The following comments were submitted anonomously via our 2010 annual customer satisfaction survey:
To our Fur-Get Me Not Friends, Spring is a tough time for rescues. The shelters are crawling with growing puppies -- too many to count -- and, in the shelters we work with, this means they are often starving, damp and sick. They never see toys, and they never sleep on beds. But, because of your amazing generosity, this will now change. They will have some good food, sturdy crates, squeaky toys, and soft beds. Not all puppies will grow up lucky enough to be Fur-Get Me Not-ers, but at least now they will get a small taste of that incredible life. Thank you from all the Lucky Dogs! Mirah A. Horowitz, Executive Director,
Lucky Dog Animal Rescue Tara and I could not be happier with the services that have been provided by the Fur-Get Me Not staff. Fur-Get Me Not has not only been a fantastic place for Sadie to learn socialization and get exercise, but it has provided a great alternative to her staying at home alone. Additionally, Out of 7 Doggie Daycare businesses’ in the area, we selected Fur-Get Me Not because of the first impression made by the staff and we have not been let down and could not be happier with the past 15 months. Keep up the great work! J. Mokos, Arlington, VA Bodie and I have been continuing to practice the skills we learned in this class a couple weeks ago and the results have been outstounding. He now generally greets people with a sit/almost jump/bounce. He doesn't jump on them just bounces up like he might jump, but doesn't. And I have had numerous people in our building who know us comment on how nice he is being and how calm he is to greet. So his better behaviour is being noticed and rewarded. Thank you so much for all the great tips and training. It has helped so much! M. Layman, Alexandria, VA Just wanted to say I cannot tell you how happy I am that you adjusted the boarding hours to take pets on Saturday am (as opposed to having to come in on Fridays for the weekend) and that we can pick up before 6pm on Sundays (as opposed to the 11-2pm) I really appreciate it. Makes life dropping off and picking up so much better -- which in turn makes my life easier! You guys are the best around... C. Blewitt, Arlington, VA Your company has provided service for us for several years and we are very grateful. From our first walker, Steve, who moved to San Diego to our wonderful present provider Katie, there have only been compliments for all the service you have provided. You consciously strive to make your company the best in so many ways and prove it every day. We can't say enough about Katie...she has gone above and beyond the norm, updating me if she was concerned about the dogs' health, calling me to tell me our apartment was flooded, even before we heard from the apartment complex. She is caring, yet understands how the dogs need to be disciplined. Please continue being as good as you are, and your company will continue to thrive. Again, thanks so much for having so many wonderful employees. N. Reidy, Arlington, VA I just wanted to thank you for a wonderful first class of puppy training for our little Wally! I think he learned a lot during class, he was sitting on his mat very well towards the end of class. I am going to work with him everyday on sit, down, watch me, recall, and various other things...On our lunchtime walk today he even did better with the distractions after yesterday's class. I have been rewarding his good behavior. P. Carleton, Arlington, VA We love the classes and she's becoming a really well-behaved, happy dog. My parents (who we see every few weeks) can't get over how much she's calmed down and matured. Everyone we meet comments on how great she is and I know the training is the reason for that. Thanks for what you do! A. Carr, Alexandria, VA Using Fur-Get Me Not has really allowed us to be worry free when we travel. We hate leaving our cats alone, so when we have a trip planned it’s nice to know we have someone really trustworthy taking care of them while we are gone. All of our sitters have always been so nice and often just send us a quick email to give us an update which puts us at ease. It’s so simple to book a reservation and we love knowing our cats will be in good hands. C. McClellan,
Washington, DC I just wanted to say a BIG thank you for your staff members' sweet words about Belby when I picked her up from daycare. It means so much to me that you treat my dog as if she were your own. What more could I ask for? :) Belby will be boarding with you for the first time over Presidents Day weekend, and despite her separation issues as a rescue dog (and our separation issues as rescue dog owners, let's be honest), my husband and I are very grateful to have found a boarding/daycare facility where Belby receives so much TLC. Your services have exceeded our expectations, and we highly recommend Fur-Get Me Not to all of our dog-owning friends! :) M. Thompson,
Arlington, VA I just wanted to let you know that my dog looked SO much better boarding with you (he didn't lose any weight and just seemed in much better condition - shiny fur etc) than when I had boarded him with another daycare facility - we'll definitely be back!! C. Codd,
Alexandria, VA Thank you on behalf of all our Lucky Dogs for the incredibly generous holiday donations. An extra winter coat, a squeaky toy, and a warm bed go so far towards making a difference in the quality of life for shelter dogs. Lucky Dog works with incredibly under-funded, under-staffed rural shelters where they barely have money for dog food. The volunteers nearly wept with joy when they saw the incredible things we sent down to them -- thanks to YOU! We look forward to our next donation drive!! Mirah Horowitz, Executive Director,
Lucky Dog Animal Rescue Brynn is doing a great job and I really appreciate her ongoing help with the midday walks for my dogs, Maggie and Chloe. Maggie is 13 and needs a little more TLC than the average dog, and Brynn is great about taking care of her. Chloe loves her daily walks too. Thank you very much to Brynn and Fur-Get Me Not, keep up the great work! E. Hodges,
Alexandria, VA Thank you, Vivian, for your terrific feedback! I don't think I've received such thoughtful and insightful guidance on dogs from anyone, and I've had dogs since 1958! N. Reynolds,
Arlington, VA Melissa has been great. Sammy is madly in love with her. She even humors him and takes him into the local dog friendly grocery so that he can sniff around or jogs with him. She's been great handling him and we are very happy with her. We know that Sam is in good hands with her. K. Watier,
Arlington, VA I recently moved from Pennsylvania to Arlington and was nervous how my puppy would react to his new home and surroundings. I was recommended to use a dog walker. I immediately picked Fur-Get Me Not because of their honesty, loyalty and services. I met with Katelyn and she was really sweet. I was nervous to have someone come into my home and care for my puppy, who can be considered my child. I feel I can trust Katelyn and know my boy, Kobe, is in good hands. He has a lot of energy (he is only 8 months) and I am thankful Katelyn comes during the day to help him relieve himself as well as burn off some energy. I am pleased with Katelyn as well as Fur-Get me Not's services. L. Heil,
Arlington, VA Our experience has been great. Our boy Boss loves going to day care and we've seen a considerable improvement on his socialization skills which we're confident is a direct result of the structured environment that you have in place. J. Lobocchiaro,
Arlington, VA I would like to take this opportunity to express my sincere thanks for accepting Boudreaux this morning with no reservation. We have a serious emergency plumbing situation in our house and I do not like to leave Boudreaux at home while people that I don't know are going in and out. It is this excellent service and the caring nature of FGMN's employees that keep us loyal customers. A. Henry,
Arlington, VA Becca has taken care of our pets twice - once in early May and again July 22-23 - and has done an outstanding job. I just submitted a new request for three days of care in August. She was very thorough and professional in the initial consultation, my pets liked her, she followed all instructions, and was very communicative with my husband and me before, during, and after the visits. I particularly appreciate this service because I have so many pets (2 dogs and 5 cats) and I know it is a big job to take care of them all. A. Mahoney,
Arlington, VA I am a long-time mid-day dog walking client. My dog, Scout, had surgery last week, and our dogwalking schedule has been sporadic, with several cancelations and changes due to his slower-than-expected recovery. The Fur-Get Me Not staff, especially Gianna (who has answered most of my phone calls) has been really wonderful, and very patient. Thank you all very much for being so accommodating! A. Goldsmith, Arlington, VA I just wanted to let you know that we are moving to San Francisco. It is very sad for me because there are so many nice people I'll be leaving (including you!). I want to thank you all for the wonderful and critical service that you have provided us. There is nothing more important to us than knowing our babies are being well cared for when we are gone. Your company is very professional and well run, and I hope to find one just as good in San Fran! I also want to say that Gretchen, our dog walker, is fabulous. She is reliable, professional, personable, flexible, knowledgeable, conscientious, and an all around great person! I know how important the office functions are to the running of a good business, but the walkers are really the face of Fur-Get Me Not, and Gretchen is an excellent representative of your high standards as a company. J. Schissel, Arlington, VA |
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